FAQ

Shipping & Returns

  • How long does the shipping take?
  • How much are the shipping costs?
  • How can I track order?
  • How can I change my delivery address?
  • How does the right of withdrawal work?
  • When do I get my money back?
  • Shipping within Germany takes about 1-3 business days. You can find all details here.

  • Germany: 4,50€ Standard Shipping - Free from 30,00€ or for all Mini Kits.

    European Union, Switzerland + UK: 4,50€ Standard Shipping - Free from 99,00€.

    You can find all details here.

  • As soon as we ship your package, you will receive an email with a tracking number. For parcels we can not offer this service.

  • Write an email to info@fleeky.de with the correct shipping address. Please always include your Order ID in the subject line of your email.

  • If you are not 100% satisfied with your last purchase, you can cancel your purchase contract without giving any reason within 14 days after receiving the goods.

  • Your refund will be released once your return has been processed. The amount will be refunded to the account or card used for the purchase. Please note that credit card refunds may take longer to process. We try to process everything for you as quickly as possible, however, individual banks may take longer to process refunds.

Questions and Answers about the Lashlift

  • What exactly is a Lashlift?
  • What does a Lashlift do?
  • How long does a Lashlift last?
  • How often can you repeat the Lashlift?
  • What does a kit contain?
  • How many treatments are in a kit?
  • What is the difference between lash lifting and eyelash perms?
  • Do my eyelashes look the same after a lash lift as they do with an eyelash extension?
  • I haven't used up the sachet. Can I use it again at a later date?
  • Are there products that I need for the treatment, which are not included in the kit?
  • How long does the treatment take?
  • What are the steps for Lashlifting?
  • Is the treatment painful?
  • How safe is a lash lift?
  • What cautions should be taken after the lash lift?
  • Do the eyelashes need special care after a lash lift?
  • Can I use mascara despite the lash lift?
  • Why can't I use waterproof mascara after my lash lift?
  • Can I go swimming with the lash lift?
  • Is the lash lift suitable for very short eyelashes?
  • Can I do the lash lift while pregnant?
  • I have very straight eyelashes, is the lash lift right for me?
  • Who is a lash lift not suitable for?
  • The Lashlift is a natural alternative to artificial lashes, which provides twice as long and twice as thick eyelashes and gives them a breathtaking curl. Using Silicone Pads, your eyelashes are gently extended and shaped - for a lift effect that instantly creates the perfect look. You can enjoy the result for up to 8 weeks without having to use your eyelash curler.

  • With the Lashlift, you give your eyelashes more volume, density and curl in a simple and pain-free process. In the first phase, the keratin structure of the hair is broken, becomes stretchable and optically elongated. In the second phase, the eyelashes are fixed onto silicone pads, treated with volume preparations and brought into the desired shape. The treatment is completely painless. For even more expressiveness and a more dramatic look, your lashes can be tinted after the Lashlift with the Tint Kit from fleeky. The right care is provided, for example, by fleeky Lash and Brow Booster.

  • A Lashlift lasts for about 6-8 weeks. However, the effect diminishes over time, depending on the growth of the eyelashes. The eyelash hairs return to their original shape very naturally, slowly and healthily.

  • The Lashlift is gentle on your eyelashes and can therefore be repeated at any time. Ideally, as soon as the effect has subsided, meaning usually 6-8 weeks later.

  • Included in the Lashlift Kit:
    1 Cleanser to clean the eyelashes
    5 double chamber sachets with the Step 1 & 2 Lashlift Lotion
    1 Lashlift Glue to fix the Silicone Pads and eyelashes
    1 box of Silicone Pads in sizes S, M and L
    10 Applicators
    5 Lash Brushes
    2 Lash Combs
    1 Lifting Tool

  • You can use the kit for 5 individual applications, or you can even double the treatments if you share the One Shot Lashlift Sachets with your loved ones.

  • The difference between lash lifting and eyelash perms is that your eyelashes look much longer after the Lashlift treatment. With the eyelash perm, instead of silicone pads, your eyelashes are fixed onto rollers and curled. Using the silicone pad as a shaping agent creates the “lift effect” and the eyelashes look significantly longer than with an eyelash perm.


    In a nutshell, the eyelashes are stretched with the lashlift, and curled with the eyelash perm.

  • An eyelash extension and a lash lift are two different treatments. You do not get any additional eyelashes glued on with a lash lift.
    Your own, natural eyelashes are lifted directly on the lash line and appear thicker and longer. Visually, a Lashlift can compete with an eyelash extension, depending on the condition of your own eyelashes.

  • The sachets need to be filled with a certain amount, so there will always be something left, unless you do the treatment with two or even three people.


    Please make sure that you use up the content of the sachets within one day of opening them.

  • We recommend the Lash & Brow Tint Kit for tinting your eyelashes. You will also need cotton pads and cotton swabs.

  • The Lashlift treatment takes about 30-60 minutes. It depends on whether both eyes are treated at the same time or one after the other. The more often you do the treatment, the faster and more confident you will become with it. It may take a little longer at first.

  • Step 1 - Thoroughly cleanse eyelashes
    Coat the eyelashes thoroughly with the Cleanser and Applicator, and then remove them with a damp cotton pad.


    Step 2 - Apply Silicone Pads
    - Select Silicone Pad size: S for a strong effect, or short lashes, M for medium effect, or normal lashes, L for light effect, or very long lashes.
    - Apply Lashlift Glue to the back of the Silicone Pad and let it dry briefly. Attach the Silicone Pad directly to the eyelid, as close as possible to the lash line. Only attach the silicone pad to the movable lid at a distance from the inner corner of the eye. The inside of the silicone pad can be shortened for smaller eyes.
    - Press the Silicone Pad onto the eye until it is firmly in place.


    Step 3 - Fix the eyelashes
    - Put Lashlift Glue on the Silicone Pad and let it dry briefly.
    - Press the eyelashes against the Silicone Pad with the flat side of the Lifting Tool.
    - With the comb side of the Lifting Tool, continue to pull the eyelashes individually and vertically upwards and then fix them. Apply glue again and then separate the lashes with the comb. Correct them if necessary.
    - Comb through, and then, using the flat side of the comb, press back onto the Silicone Pad.


    Step 4 - Step 1 Lashlift Lotion
    - Apply Step 1 Lotion evenly with the Applicator, from the lash line up to the middle. Be sure to leave out the lash tips.
    - Let the lotion act for 10 minutes.
    - Remove the lotion thoroughly and dry with a cotton swab.

    Step 5 - Step 2 Lashlift Lotion
    - Apply Step 2 Lotion evenly with the Applicator, from the lash line up to the middle. Be sure to leave out the lash tips.
    - Leave the Step 2 Lotion on for 10 minutes.
    - Remove the lotion thoroughly and dry with a cotton swab.


    Extra Tint Tipp - Tint your eyelashes
    Now you can also dye with the fleeky Tint Kit.
    - Mix in a pea-sized amount of black or blue black with the same amount of Creme Oxidant.
    - Mix the 2 components into a homogeneous paste and apply it evenly to the upper lashes.
    - Leave on for 3 minutes and remove the color with dampened cotton wool pads.


    Step 6 - Remove the Silicone Pads
    - Detach the eyelashes from the Silicone Pad by removing the glue with moistened cotton pads.
    - Carefully remove the Silicone Pad.
    - Remove glue residues from the eyelids with moistened cotton pads.
    - Comb through eyelashes with the Lash Brush.

  • A lash lift is totally painless!
    When the silicone pads are placed on your eyelids, it may feel a bit strange, but only for a short moment. In most cases a Lashlift is rather relaxing!

  • The lash lift is super safe if all steps are followed according the treatment procedure. Take your time, concentrate, and have a lot of fun. Should any product get into your eyes, rinse them out immediately and consult a doctor if necessary.

  • In the first 24 hours after the lash lift, contact with water or steam should be avoided. Make-up should also be avoided during this time. Otherwise no restrictions are necessary.

  • Use our Lash & Brow Booster for perfect care at home.

  • Yes, mascara can be applied 24 hours after use. The mascara enhances the lash lift effect.

  • More vigorous cleaning with oil-based cleansers will reduce durability.

  • Yes, but not until 24 hours after the treatment. Until then, you should avoid contact with water.

  • In most cases a lash lift is also suitable for short lashes. If they are so short that you cannot apply a silicone pad, we recommend that you first use our fleeky Growth Serum.

  • The lash lift done without dyeing may even be gentler than the daily use of mascara. Ultimately, you would have to weigh it for yourself, as there have been no scientific studies done on it, especially since testing is rarely done on pregnant women.

  • Yes! This annoying problem can be completely eliminated with a lash lift. After your lash lifting, your eyelashes will be evenly lifted and raised.

  • A lash lifting is not suitable for you if you have chronically dry eyes, conjunctivitis, an active eye infection of any kind, trichotillomania, have recently had chemotherapy (please wait at least one year after your last treatment), if you have damaged eyelashes, or have gaps in your eyelashes (this treatment would only accentuate the gaps).

Questions and Answers about the Browlift

  • What exactly is a brow henna?
  • What does a brow henna treatment achieve?
  • How long will the results of the brow henna last?
  • How many times can you repeat brow henna?
  • What does a kit contain?
  • How many treatments are in a kit?
  • Can I use brow henna to dye my eyelashes?
  • What is the difference between classic eyebrow coloring and brow henna?
  • How many different color tones are there?
  • I have not used up the contents of the sachet. Can I use it again at a later date?
  • Are there products that I need for the treatment, which are not included in the kit?
  • How long does the treatment last?
  • What are the steps for the brow henna?
  • Is the treatment painful?
  • How safe is a Browhenna?
  • What must be considered after a brow henna treatment?
  • Do the eyebrows need special care after the brow henna?
  • Can I use brow henna during a pregnancy?
  • For whom is brow henna suitable?
  • If I've had a reaction to traditional dye, is brow henna a good option?
  • Browhenna is our vegan eyebrow color and the latest trend in the eyebrow world. The henna not only dyes the hair, but also the skin - this leads to an even more intense result. Through regular use, plucked eyebrows can be regenerated.

  • With the brow henna treatment, the eyebrow hairs and the skin underneath are colored into shape. The color powder is mixed with warm water. Then the dried paint is removed with the Brow Oil.

  • How long the Browhenna color lasts on the skin is in a small way dependent on the skin type. In general, the drier the skin, the longer the color will last. The color lasts up to 6 weeks on the brow hair and up to 2 weeks on the skin.

  • The brow henna treatment can be repeated at any time once the tint wears off.

  • Included in the Browhenna Kit:
    1 Cleanser for cleaning the eyebrows
    5 Browhenna Sachets / Blonde / Light Brown / Medium Brown / Dark Brown
    1 Brow Oil
    4 Lash Brushes
    1 Color Brush
    1 Measuring Spoon
    1 Mixing Bowl

  • A Browhenna Kit contains 4 different colors. 1 sachet contains approx. 4-5 treatments.

  • No. The color powder is only suitable for eyebrows.

  • With classic eyebrow coloring, only the brows are dyed, but very rarely the skin. With Browhenna, the skin is also colored for a longer result. And it's vegan and water-based.

  • The powder is available in 5 different colors: Blonde / Light Brown / Medium Brown / Dark Brown / Black.
    These colors can also be mixed together. Adding black or dark brown makes the colors more intense and therefore longer-lasting.

  • Yes, repackage the contents in the sachet, so they are airtight.

  • Cotton pads & cotton swabs.

  • The brow henna treatment takes about 20 minutes, depending on how intense you want your eyebrows to be.

  • Preparation
    - First, run a patch test. Despite the patch test, we cannot guarantee that a reaction will not occur.


    Step 1 - Clean the eyebrows
    Apply fleeky Brow Cleanser to the eyebrow area with the cotton swab / cotton pad, distribute it well and massage in.


    Step 2 - Mix the Browhenna color
    Use the pipette to fill hot water into a bowl with approximately 0.25 g of fleeky Browhenna Powder. Mix the selected Browhenna color with the water to form an even paste. The consistency should be liquid but not enough to run down from the eyebrows. Color that is mixed too thick cannot dry well and will affect the result.


    Step 3 - Apply color
    - Apply the mixed Browhenna color evenly on the eyebrows and directly on the skin (in the direction the eyebrows grow).
    - Make sure to form exact contours and, if necessary, make corrections with a damp cotton swab.
    - Leave on for 10 to 20 minutes


    Step 4 - Remove Browhenna & groom
    - Always check that it has dried well before removing the color. If the henna has not dried out because it was mixed too thickly, the result may not be visible. It is best to leave it on for 2-3 minutes longer.
    - For the "ombre look" leave your fleeky Browhenna color in the first quarter of the eyebrow for 5-8 minutes max (always depending on the total leave-in time).
    - Brush Brow Oil onto the dried color and remove with a cotton pad.
    - Massage the Brow Oil into the finished brows, "et voila!"

  • No. The Browhenna Treatment is by no means painful, it is a gentle tinting option.

  • If you've had a reaction to traditional eyebrow color before, the more likely you will also react to Browhenna. A patch test is recommended here. However, we cannot guarantee that a reaction afterwards can be ruled out.

  • To achieve a longer-lasting result with your fleeky Browhenna: leave out your eyebrows when peeling the face. Do not shower too warm during the first days following a treatment. And avoid going to the sauna. If your facial care products contain ingredients such as vitamin C, retinol or many lipids, you should avoid the eyebrows.

  • After the Browhenna treatment, you can care for the eyebrows with the Brow Oil.

  • There are no existing studies, which have ruled that brow henna color is safer than conventional brow color.

  • Anyone can wear eyebrows treated with brow henna, as long as the eyebrow area is healthy and there are no allergies.

  • It's more likely that you will react to brow henna too. A patch test is recommended here. However, we cannot guarantee that a reaction afterwards can be ruled out.

Questions and Answers about the Browhenna

  • What exactly is a laser lift?
  • What is done with a Lashlift?
  • How long does a laser lift last?
  • How often can you repeat the Lashlift?
  • Why no water after the Lashlift?
  • What is the difference between laser lifting and eyelash perms?
  • Do my eyelashes look the same after a laser lift as they did after an eyelash extension?
  • How harmful is a Lashlift?
  • How long does a laser lift / eyelash lift last?
  • Is the laser lift suitable for very short eyelashes?
  • I have very straight eyelashes, is laser lifting right for me?
  • Who is a laser lift not suitable for?
  • What should you watch out for after the Lashlift?
  • Can you use mascara despite the Lashlift?
  • Why can't I use waterproof mascara after my laser lift?
  • Can I go swimming with the eyelash lift?
  • I am using an eyelash growth serum, can I still get a laser lift?
  • Is a laser lift painful?
  • Can I do lashlifting while pregnant?
  • Where is the laser lift made?
  • Lashlifting, or eyelash lifting, is a procedure in which your natural eyelashes are lifted at the roots in an upward-facing position. Your eyelashes look longer and fuller.

    To bring out the effect more clearly, you can dye your eyelashes after the laser lift.

    Lashlifting works completely without eyelash extensions or the daily use of eyelash curlers.

  • The Lashlift treatment takes about 40 - 60 minutes

  • A Lashlift lasts about 6-8 weeks. Although the effect diminishes over time, depending on the growth of the eyelashes, there are no gaps - as can be the case with eyelash extensions.

  • The Lashlift can be repeated at any time when the effect wears off.

  • After the Lashlift, the eyelashes can be shaped for approx. 24 hours and are still flexible. Therefore, after the treatment, the eyelashes should not come into contact with water or steam.

  • The difference between the Lashlift and the eyelash perm is mainly due to the end result - namely the length. With the eyelash perm, the eyelashes are only made swinging, unlike with laser lifting. Here, the eyelashes are brought up from the roots, flat on the silicone pad and reshaped. This creates the “lift effect” and the eyelashes look significantly longer than with an eyelash perm.

  • An eyelash extension and a laser lift are two completely different treatments. You won't get any additional eyelashes glued on with a laser lift.

    Your own, natural eyelashes are lifted directly on the lash line and appear thicker and longer.

  • When used properly, a Lashlift is usually not harmful and there are no side effects. If you follow the prep and aftercare tips and tricks, nothing will happen to your natural eyelashes.

    Can the eyelashes break with the Lashlift? No! The lotions are very gentle. This is due, among other things, to the fact that the latest technologies are used in the development and the pH value is so balanced that the delicate eyelash hair is not damaged.

  • Depending on the length and quality of your natural eyelashes, an eyelash lift can last 6 to 8 weeks.

  • Most of the time it is possible, but if they are so short that you cannot attach a silicone pad, we recommend that you use our Fleeky growth serum first.

  • Yes! This annoying problem can be completely eliminated with a laser lift. After your lashlifting, your eyelashes are evenly lifted and lifted.

  • A lashlifting is not suitable for you if you have chronically dry eyes, conjunctivitis, an active eye infection of any kind, trichotillomania, have recently had chemotherapy (please wait at least one year after your last treatment), if you have damaged eyelashes, or have gaps in your eyelashes (this treatment would only make your gaps clear).

  • 24 hours after the eyelash lift, you should definitely avoid contact with water or steam. Make-up should also be avoided during this time. Otherwise no restrictions are to be expected.

    Do the eyelashes need special care after a Lashlift? Not necessarily, because the lotions already contain many care substances. But we have an insider tip: Castor oil makes your eyelashes (with or without eyelash lifting) and eyebrows strong and beautiful!

  • Yes you can. Mascara can be applied 24 hours after use. The mascara enhances the Lashlift effect.

  • The durability is impaired by the stronger cleaning with oil-based cleaners.

  • Yes, but only 24 hours after the treatment. Before doing this, you should avoid contact with water.

  • Are you using a serum to increase the growth of your eyelashes? Perfect!

    The serum supports the natural lashes. Lashlifting is also about your natural eyelashes. So everything only gets more beautiful and dramatic and stunning the longer and thicker your natural eyelash hair is.

  • A laser lift causes absolutely no pain!

    When the silicone pads are put on your eyelids, it may feel a little strange, but it goes away quickly.

    In most cases a laser lift is more relaxing!

  • Lashlifting during pregnancy can turn out differently than expected.

    Please also note that you may not be able to take possible medications during pregnancy to treat a reaction.

    At Fleeky, we do not recommend lashlifting during pregnancy.

    In any case, please discuss this with your family doctor in advance.

  • We are not only one of the first on the market, but also the most innovative. All of our Fleeky Lashlift lotions are made in Europe.